FAQs

Urgent care is open from 7 a.m. to 9 p.m. seven days a week. No appointments required. Walk-in Only.
Full-service emergency room open 24/7.

ProMedica Toledo Hospital Emergency and Urgent Care is in-network with most major insurance plans including all Medicare plans.

An urgent care typically treats non-life threatening conditions, some of which include common colds, flu, strep throat, lacerations and more.

An emergency room treats conditions in need of immediate attention, some of which include chest pain, abdominal pain, dehydration, complex fractures, and much more.

Selecting the right facility can make a big difference in the financial outcome of your visit. When choosing an ER for treatment when you are not experiencing an emergency means you will substantially overpay for your treatment. If you choose urgent care when you need emergency care, you may add an unnecessary cost and, more importantly, possibly waste valuable time being transferred to a facility that is capable of treating your condition.

To solve this problem, we created ProMedica Toledo Hospital Emergency and Urgent Care, where both paths of care are under one roof. Each facility is equipped to handle the seriousness of any emergency. But if your care requires lower acuity needs, we can use urgent care billing rates. As a patient, you do not have to try to self-triage on where to go when you need care. At ProMedica Toledo Hospital Emergency and Urgent Care, your bill will reflect only the care you require to treat your condition. Why is this significant? Because 44-65% of national ER visits could have been treated and billed at urgent care rates, but weren’t.

No. ProMedica Toledo Hospital Emergency and Urgent Care is a fully licensed emergency room that offers a unique approach to billing. During urgent care hours (7 a.m. to 9 p.m.), we may provide the benefit of courtesy urgent care billing if a medical provider feels urgent care services are appropriate. The final billing classification (emergency room vs. urgent care) is determined based on the resources utilized in your care. This ensures patients receive the appropriate level of care while potentially benefiting from reduced costs when urgent care services are sufficient. You will be informed of your billing class before you are discharged from the facility.

For urgent care services at our ProMedica Toledo Hospital Emergency and Urgent Care location, in-network means we have a contract with your insurance company and have agreed on what the cost is for any service provided to you. Out-of-network means we do not have a contract with your insurance company in setting the rates. As a result, you may be billed a different rate as determined by your insurance company and benefit plan.

For emergency care at our ProMedica Toledo Hospital Emergency and Urgent Care location, state law says that all patients have to be treated regardless of their insurance plan or ability to pay. This means your insurance company should consider you in-network. We will bill you the amount defined by your insurance plan.

An Explanation of Benefits, EOB, is something the insurance company sends that explains what is allowed by their policies and what the associated charges are for what these allowances are. It is not a bill, but rather a communication from the insurance company to the patient. It may or may not correspond directly to what the final bill is from ProMedica Toledo Hospital Emergency and Urgent Care. The best thing to do is to not let the EOB confuse you and wait until ProMedica Toledo Hospital Emergency and Urgent Care bills you. Then, if you have any questions or concerns, we can help sort those out for you.

Not currently. We are working on being able to take appointments in the near future.

Yes! We are a walk-in facility, we do not currently take appointments.

Yes! Our emergency services are available 24/7.

Yes, our Urgent Care is open daily from 7 a.m. - 9 p.m.

Yes, just sign in if you have an MyChart account or click "Pay Now" to pay as a guest.

Think of urgent care as any care you would receive at a doctor’s office — only without an appointment. Generally, the amount you pay for urgent care services is not the same as emergency services. Most patients are billed a urgent care visits.

You can expect excellent patient care during a visit with ProMedica. Our care team will evaluate you, listen to your concerns and create a treatment plan that gives you confidence in your care. Our team of medical experts ensures you are taken care of from the time you step through our door.

Overall, it’s first-come, first-served. However, if someone is in an emergency situation (such as chest pain, active vomiting or stroke), we see them right away. At ProMedica Toledo Hospital Emergency and Urgent Care we strive to ensure all patients are seen in a timely manner.

The scope of urgent care services does not typically include an EKG. However, our emergency services do. So, regardless of what level of care you need, we have the equipment to get you taken care of in a timely manner. Our ER & urgent care facilities are open 24/7.

With ProMedica Toledo Hospital Emergency and Urgent Care, you don’t have to decide. We offer emergency room and urgent care facilities in one place. When you come to us, we listen to your concerns and what brought you to us and recommend services to help you feel better and get back on your feet.

ProMedica Toledo Hospital Emergency and Urgent Care is in the networks of most major insurance plans. Please refer to your insurance company’s provider directory, or speak to someone with your insurance plan to verify that we are in network with your plan.

The scope of urgent care services does not typically include IV fluids. However, our emergency services do. So, no matter what level of care you need, we have the equipment to care for you in a timely manner.